Encore Master Builder is proud to present our Quality Customer Service Program. During the first year of occupancy in your new Encore Home, you will receive four service visits:

1. Orientation Meeting - at, or shortly before possession, a Senior Manager and Service Technician will carefully review the "home systems" with you, and explain in detail your service and warranty program. A home and site inspection will be conducted, and any seasonal or other deficiencies will be recorded. Prompt follow-up on these items will be our priority.
   
   
2. Two Month Service - at 2 months, our Service Technician will visit your home at a mutually convenient time and deal with any service issues. We will also inspect and adjust teleposts where necessary.
   
   
3. Six Month Service - at 6 months, our Service Technician will re-visit your home and once again deal with any service issues that might exist.
   
   
4. Twelve Month Service - as your year-end warranty period approaches, our office will schedule a 12 month inspection at a mutually convenient time. Once again, our Service Technician will ensure a prompt follow-up of all sub-trades.

In the event that you may have an emergency situation in between our scheduled service appointments, we provide 24-hour emergency call numbers for mechanical issues.

Encore Master Builder is an Accredited Member of the Alberta New Home Warranty Program, and we are pleased to offer the 5 year Major Structural Warranty on your new home. For a nominal fee you can opt to extend this warranty to 10 years at time of possession.